Refund & Return Policy – Art Journey
At Art Journey, we strive to provide enjoyable and memorable creative experiences for every child and participant. Please review our refund and return guidelines carefully:
1. Trial / Pop-Up Sessions
Fees for trial or pop-up sessions are non-refundable.
If a session is fully booked or canceled by us, you will receive a full credit or reschedule option.
2. Monthly or Seasonal Creative Journeys
Payment is required in advance to secure your child’s place.
Refunds are not provided for missed sessions or mid-month withdrawals.
You may reschedule a missed session within the same month, subject to availability.
3. Art Jamming Sessions (All Ages)
Fees are per session and non-refundable.
If Art Journey cancels a session due to unforeseen circumstances, you will receive a full credit or reschedule option.
4. Exceptional Circumstances
Refund requests due to illness or emergency will be considered on a case-by-case basis.
Supporting documentation may be required (e.g., medical certificate).
5. Materials & Take-Home Creations
All materials and take-home artworks are included in the session fee.
Due to the nature of art activities, materials and completed artworks cannot be returned or exchanged.
6. How to Request a Refund or Reschedule
Contact us via WhatsApp or email at least 48 hours before your scheduled session for rescheduling requests.
Refunds are processed only under circumstances outlined above.
7. Policy Changes
Art Journey reserves the right to update this policy.
The latest version is always available on our website.